Frequently Asked Questions

Coach Support AI is built on advanced natural language processing (NLP) and machine learning technology. Our AI uses state-of-the-art conversational AI models trained specifically for coaching business scenarios. The system runs on enterprise-grade cloud infrastructure to ensure reliability, speed, and scalability.

Yes! We integrate with popular CRM platforms including Salesforce, HubSpot, Zoho CRM, Pipedrive, and more. Our Professional and Enterprise plans include CRM integration capabilities. All client data, call logs, and interactions are automatically synced to your CRM, ensuring seamless workflow continuity.

Absolutely! Our dashboard is fully responsive and works seamlessly on smartphones, tablets, and desktop computers. You can manage your AI assistant, view call logs, check analytics, and adjust settings from anywhere. We also offer iOS and Android mobile apps for on-the-go management.

We maintain 99.9% uptime with redundant systems and automatic failovers. In the rare event of an issue, you can configure backup options like forwarding calls to your personal number or voicemail. Our technical team monitors the system 24/7 and will notify you immediately if any issues arise. We also provide real-time status updates on our status page.

Yes! All calls are automatically recorded and transcribed (where legally permitted). You can access recordings, full transcripts, and AI-generated summaries in your dashboard. This helps you review client interactions, ensure quality, and gather insights. Call recordings are stored securely and comply with applicable privacy laws.

All plans include 24/7 chat and email support. Professional plan users get priority support with faster response times. Enterprise customers receive dedicated phone support and a personal account manager. We also provide comprehensive documentation, video tutorials, and live training webinars to help you get the most out of Coach Support AI.

Yes! Every new customer receives personalized onboarding assistance. We'll help you set up your account, customize your AI, connect integrations, and train you on all features. Professional and Enterprise customers get white-glove onboarding with a dedicated specialist who ensures everything is configured perfectly for your business.

We continuously improve our AI technology with regular updates. New features, performance enhancements, and improvements are rolled out automatically—you don't need to do anything. We also gather feedback from our coaching community and use it to develop features that truly benefit your business. Major updates are announced via email and in-app notifications.

Enterprise customers can request custom features and integrations. We evaluate all feature requests and often build the most requested features into the platform for all users. If you have specific needs that aren't currently supported, contact our sales team to discuss custom solutions and pricing.

Absolutely. Security is our top priority. We use bank-level encryption (SSL/TLS) for all data transmission, encrypt data at rest, and store information in secure, SOC 2 compliant data centers. We conduct regular security audits, penetration testing, and maintain strict access controls. Your data is never shared with third parties without your explicit consent.

Yes, we are fully compliant with GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other major privacy regulations. We provide data processing agreements (DPAs), allow customers to export or delete their data, and give end-users control over their personal information. Our Privacy Policy outlines all data handling practices in detail.

You own 100% of your data. All client information, call recordings, transcripts, and business data belong to you. We never sell, rent, or share your data with third parties. You can export your data anytime, and if you cancel your subscription, we'll delete your data within 90 days (unless retention is required by law).

We never store credit card information on our servers. All payment processing is handled by PCI DSS compliant third-party providers like Stripe and PayPal. These industry-leading payment processors use advanced security measures to protect financial data. We only store tokenized references that cannot be used to access actual payment information.

Yes! Professional and Enterprise plans support multi-user access with customizable permissions. You can invite team members and assign different roles (Admin, Manager, Viewer) with specific access levels. Enable two-factor authentication (2FA) for enhanced security. You maintain full control over who can view data, make changes, or access sensitive information.