Last Updated: January 2025
Welcome to Coach Support AI, a division of Vortex AI, Inc. ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our AI-powered virtual assistant services, website, and related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
By creating an account, subscribing to our Services, or otherwise accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Vortex AI, Inc.
Coach Support AI provides AI-powered virtual assistant services designed for coaching businesses, including but not limited to:
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.
To use our Services, you must:
You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.
4.1 Subscription Tiers: We offer multiple subscription plans (Starter, Professional, Enterprise) with varying features and usage limits. Pricing and plan details are available on our Pricing page.
4.2 Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. You authorize us to charge your designated payment method for all applicable fees.
4.3 Overage Charges: If you exceed your plan's included minutes, additional charges will apply at the rate of $0.25 per additional minute.
4.4 Price Changes: We reserve the right to modify our pricing with at least 30 days' notice. Continued use of the Services after price changes constitutes acceptance of the new rates.
We may offer a free trial period for new users. Free trials are limited to one per customer. We reserve the right to determine eligibility for free trials. At the end of the trial period, you will be automatically charged for the selected subscription plan unless you cancel before the trial ends.
6.1 Cancellation: You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period.
6.2 Refund Policy: We offer a 30-day money-back guarantee for new subscriptions. If you're not satisfied within the first 30 days, contact us for a full refund. After 30 days, no refunds will be provided for partial billing periods.
6.3 Termination by Company: We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.
You agree not to:
All content, features, functionality, software, and technology included in or provided through our Services are owned by Vortex AI, Inc. and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose. This license does not include any rights to modify, distribute, sell, or create derivative works.
We are committed to protecting your privacy. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.
10.1 Service Availability: The Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure service.
10.2 AI Limitations: Our AI technology is designed to assist with business operations but may not always provide accurate or appropriate responses. You are responsible for reviewing and approving all AI-generated communications.
10.3 Limitation of Liability: To the fullest extent permitted by law, Vortex AI, Inc. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services. Our total liability shall not exceed the amount you paid for the Services in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Vortex AI, Inc., its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
Our Services may integrate with third-party platforms and services (e.g., calendar systems, payment processors, CRM tools). We are not responsible for the availability, functionality, or terms of service of these third-party integrations. Your use of third-party services is subject to their respective terms and conditions.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in Las Vegas, Nevada, except that either party may seek injunctive relief in court.
If you have any questions about these Terms, please contact us:
Vortex AI, Inc.
d/b/a Coach Support AI
4276 Spring Mountain Rd, Unit 200
Las Vegas, NV 89102
Email: [email protected]